FREQUENTLY ASKED QUESTIONS
Everything you need to know about orders, shipping, returns, and The Sunday Post.
ORDERS & PROCESSING
How long does processing take?
Most orders are packed and shipped within 1-5 business days. During launches, holidays, or especially busy periods, processing may take a little longer.
Can I change or cancel my order?
If your order hasn’t entered processing yet, contact me as soon as possible and I’ll do my best to help. Once an order has been packed or shipped, changes may no longer be possible.
Shipping & returns
How will I know when my order ships?
You’ll receive a shipping confirmation email with tracking information once your order is on the way.
Do you accept returns or exchanges?
Because many pieces are small-batch and specialty items, returns and exchanges are handled on a case-by-case basis. Contact me if there’s an issue with your order and I’ll help you find the best solution.
What if my order arrives damaged?
Please contact me as soon as possible with your order number and photos of the damaged item and packaging so I can help make it right.
Products & The Sunday Post
Are handmade items exactly identical?
Small variations can happen with handmade or natural materials, which is part of what makes each piece unique.
What is The Sunday Post?
The Sunday Post is a monthly stationery mail club featuring seasonal paper goods, thoughtful prompts, planner details, and little surprises.
when does the sunday post ship?
The Sunday Post ships on the 1st of each month.